Website Policies and Terms of Use
Conditions of purchase and use
TERMS AND CONDITIONS
This document sets out the terms under which a SimGenic product is sold to you. This document has legal value and cancels and replaces any other contract or document prior to this one. It acts as a contract between SimGenic and the buyer of the products.
CONTRACT - PRODUCT PURCHASE
CONDITIONS AND TERMS
Definitions
In this document, SUPPLIER is referred to as the service and product provider, SimGenic or Simgenic.com.
Any natural or legal person using the website, the management system or the online order form is called CUSTOMER.
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General clauses
The SUPPLIER retains the rights to any legitimized material. The CUSTOMER may not use the SUPPLIER's products or services for illegal purposes, to disseminate audio or graphic material created by the SUPPLIER or its affiliates or to produce pirated content. Any distribution or rental or broadcast of this material must be officially authorized by the SUPPLIER.
The CUSTOMER undertakes to protect his password and username from illicit use by not disclosing it to anyone and by taking appropriate measures to prevent them from being communicated to third parties.
The CUSTOMER must respect copyright and never store, communicate or facilitate the illegal distribution or sale of SUPPLIER products or elements for which it does not have the exploitation, copyright or execution rights. , or for which he has not received written authorization from the rights holders.
The CUSTOMER may not use the trademarks, site name, logo or any other element protected by copyright of the SUPPLIER entity, or any of its affiliates without the explicit authorization of the entity concerned.
He understands that discussion forums and testimonial pages are places to communicate on one or more given subjects and that he must respect the themes and etiquette of these pages.
The testimonials submitted are all analyzed before publication. This is not a forum but a testimonials page. The administration reserves the right to publish those it deems relevant and/or useful.
You must be 18 years or older to use this site.
Arbitration:
Any dispute concerning this agreement may, with the free agreement of each party, be submitted to arbitration in the event that it is impossible to settle through negotiations between the parties or their representatives. All in accordance with the provisions of the Code of Civil Procedure of the province of Quebec (Canada). Where applicable, the arbitration will be conducted in French and will take place in Saint-Jean-Sur-Richelieu, Quebec (Canada).
Material delivered for download and access codes
In order to limit abusive downloads, download access codes for digital books, reserved documents or other digital products are only valid for a single IP address. Thus, the content of a digital product or a document can only be downloaded from the computer of the person who made the purchase combined with the unique access code given to them. If one of the two elements is missing or the two elements do not match, the download cannot take place.
Likewise, if your IP address is camouflaged, tampered with (like with a VPN), or modified by cloaking software, your download will not work.
Furthermore, in the event that a download fails, it can only be restarted a limited number of times and within a period of a few days.
If for any reason you believe you were wronged or the download never worked, contact the administration for a refund or alternative. Proof of purchase may be required and future access conditions imposed.
Independent site products available via SimGenic.com
SUPPLIER may sell and refer to independent product sites that have no direct affiliation with SUPPLIER other than authorizing SUPPLIER to promote and sell their company's products through SUPPLIER's site.
The SUPPLIER does not endorse, guarantee or support products offered by third-party sites, even when sold on the SUPPLIER's site. The CUSTOMER releases the SUPPLIER from any complaint, suit or claim concerning undesirable effects or lack of results, or about unfulfilled implicit or explicit promises emanating from the depositary and concerning a given product. In this case, the CUSTOMER must contact the manufacturer, distributor or service provider who owns these brands and/or official depository of these products for any complaints.
In the case of physical products, when delivery is included, it is provided by the product depository site which is solely responsible for delays and non-execution of orders, unless it is demonstrated that the negligence comes from the SUPPLIER or one of its performers.
Cancellation and refund
This contract is subject to Consumer Protection rules.
Guarantee
Due to copyright laws, no refunds are allowed on products such as digital products. Only exception is if the product turns out to be defective.
Access Rights and Personal Information
The SUPPLIER agrees to provide the CLIENT with the requested services as well as private access codes to access their personal information. However, it is the CUSTOMER's duty to effectively protect the private access codes given to him and never to disclose them to a third party. The CLIENT is therefore solely responsible for the correct use of their identifiers and for any leaks that could result from improper use of them.
Access rights
The SUPPLIER reserves the right to refuse a new registration or a right of access, if it judges that this risks causing threats to the company, other customers, administrators, visitors to the site or Internet users in general. or if the applicant has already contravened the terms and rules of the site. The applicant can always make a request for correction of status or compensation by contacting the administration by registered mail.
Address and identification information
To ensure the smooth running of orders, the CUSTOMER must ensure that they have their personal information up to date such as:
First and last name
address
e-mail
phone
Respect for system integrity
The CUSTOMER undertakes never to attempt to penetrate the computer systems of the SUPPLIER, a government, military or private network, otherwise, actions could be taken and his name and other information concerning his activities could be handed over to the authorities. concerned or judicial.
Accessibility
Due to the characteristics and limitations of the Internet, the SUPPLIER cannot in any way be held responsible for access speeds from other sites, slowdowns, or difficulties in accessing the CLIENT's site. The SUPPLIER cannot be held responsible for the non-delivery of e-mail, articles and notifications from the discussion forum, due to the same limitations and characteristics of the Internet. The SUPPLIER reserves the right to temporarily interrupt accessibility to its services for reasons of maintenance and/or improvement without right to compensation. However, the SUPPLIER undertakes to implement all means at its disposal to minimize this type of interruption and the inconveniences that this may cause.
Security
The SUPPLIER's responsibility is limited to implementing a transaction system that is as secure as possible using, among other things, an SSL protocol and password encryption.
The SUPPLIER cannot be held responsible for purchases or lost data if the CUSTOMER attempts to tamper with or circumvent the security measures put in place, or if he accidentally or maliciously avoids using the pages provided for this purpose. .
Any conscious or intentional attempt to hack or destroy the infrastructure of the SUPPLIER's site, or its affiliates, will be promptly reported to the responsible legal authorities.
The SUPPLIER will under no circumstances be held responsible for any loss, theft, disappearance, damage, or destruction of any personal data in the event of server failure or possible intrusion of the server system outside the SUPPLIER's jurisdiction.
Disclaimer of Warranties
The SUPPLIER's service is provided on an as-available basis. The SUPPLIER cannot be held responsible for losses, delays or others resulting from the non-availability of products for sale and only undertakes to reimburse within thirty days what could not be delivered after having been verified. as fully paid.
Copyrights
The CUSTOMER agrees to respect the copyrights of the SUPPLIER and not to reproduce without authorization a work or product of the author whether for the purpose of sale, loan, diffusion, distribution or otherwise.
Cancelation
Any default or delay in payment on the part of the CUSTOMER results in an automatic termination of this contract and the cancellation of the shipment and/or the order, except for any part already fully paid.
If a product has already been delivered and payment was subsequently refused or had to be reimbursed for reasons of bad credit or otherwise, the CUSTOMER undertakes and is required to return the product(s) intact as soon as possible. and at its own shipping costs and at the latest one month after the date of the transaction.
Prices and packages
The prices of the products and services offered as well as the currencies are as those mentioned on the order. They are payable in advance in the specified currency. Applicable taxes are extra. The SUPPLIER may change its prices at any time without notice. The SUPPLIER reserves the right to pass on without delay any new tax or any increase in the rate of existing taxes.
Questions and suggestions
If you have any questions or suggestions, please complete a feedback form or send us an email using the following form: Contact
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PRIVACY POLICIES
At SimGenic, respecting your privacy is important. Please read the following for more details about our privacy policy.
Policy enforcement
The SUPPLIER collects personal information that could identify you when you browse its website and when you use the SUPPLIER's services. No information about you will be disclosed to anyone other than employees or officers of advitae.net.
Collection and use of information
Advitae collects personal information that could be used to identify you when you open an account on the website and when you use certain products and services of the PROVIDER. When you register with the SUPPLIER, we essentially ask you for a unique identifier or pseudonym, a password, your name, a physical address for delivery of the products, an email address (and/or telephone number). The nickname and password are used to precisely identify you and protect your personal information. It is important to have a password that is difficult enough for robots or other hackers to guess.
When purchasing services, the SUPPLIER guarantees that no credit card or bank account information or online payment site account information is saved on the website, on its servers or in its databases. data. We only keep invoices for orders placed as required by law and to enable proper accounting. In fact, because we use a third party service (like Paypal, Stripe, etc.), SimGenic never receives or requests financial information.
Changing your account information
PROVIDER allows you to change your account information and preferences at any time.
You may request that your account be terminated by accessing your account page and selecting the appropriate box.
Sharing and disclosure of personal information
The SUPPLIER will at all times and knowingly refrain from selling or renting to anyone any personal information that could identify you, unless:
1) We must respond to an order from a court or judicial body.
SimGenic Cookies
SimGenic may install tracking cookies (cookies) on your computer and access them when you enter the website. These passive bits of information pose no risk to your computer or personal information and may not be used by any entity other than the PROVIDER. Cookies are not some kind of virus as some people suggest. They cannot "act" on the host computer in any way. Advertisers and other businesses also do not have access to Advitae cookies.
SimGenic automatically receives certain information from your browser such as your IP address, information from identifying cookies (“cookies”) and the pages you have requested. This information is automatically saved on our servers.
SimGenic uses this information for statistical purposes only or, in the case of complaints from our users, to identify abuse of the system.
Security
You must type your password each time you want to access your account information. Therefore, no other person can have access to this information unless they know your password. This measure serves to ensure the confidentiality of your data as well as your security. Also, please always keep your password secret.
Modification of the privacy policy
SimGenic reserves the right to modify this privacy policy. If substantial changes occur, we will post a notice on our website.
Questions and suggestions
If you have any questions or suggestions, please use the feedback or Contact form: